Low Price Guarantee

Book with confidence. Your reservation includes the best price guarantee we've seen in the travel industry.

When you book with TripZero, we process your hotel reservation through the Expedia Affiliate Network (EAN). Because EAN is part of Expedia, the nation’s largest online travel company, TripZero can offer you access to over 80,000 hotels and a terrific Low Price Guarantee.

Here it is, direct from our friends at the Expedia Affiliate Network:

The Low Price Guarantee from the Expedia Affiliate Network protects your pocket book and takes the worry out of booking a hotel room. After you book with us, if you find a lower publicly available rate online for the same dates, hotel, and room category, we will match the price.

Frequently Asked Questions about the Low Price Guarantee

Q. I have found a lower price for the hotel I booked with you on another site. What do I need to know before claiming under the Low Price Guarantee?

A. The lower price you found must be available on another website directed to consumers in the same country as this site is directed, be in the same currency and must be for the same hotel, travel dates and room type.

Q. What are the requirements for claiming the Low Price Guarantee?

A. 1) You must have already booked a prepaid reservation identified as a guaranteed rate. 2) The request form must be submitted prior to the property's cancellation deadline. 3) The lower rate must be available for booking with identical specifications of the original request (ex: same hotel, same date and same room type).

Q. Are there any exclusions to claiming under the guarantee?

A. The only bookings which are excluded are hotels which are part of a specific promotion (e.g. 3 nights for the price of 2) and it does not apply to special events such as New Year's, the Super Bowl, Mardi Gras, JazzFest, etc.

Q. How will I get my refund?

A. Once we have confirmed that you are due a refund under the guarantee we will issue the refund to the card you paid with at the time of booking. We will process your refund immediately but it may take your bank up to 30 days to process it and for it to show on your statement.

Updated 8/7/13